Debbie’s making her mark majorly

Passionate Debbie Major has worked at Cox Automotive for 11 years.

Starting her working life here on a temporary basis, Debbie quickly realised she was in the right place and was eager to stay. 

Now overseeing our Customer Relations and Vehicle Infringement teams, she deals with thousands of customer-related issues annually and works to improve processes and procedures to help the business run more smoothly. 

And if that’s not enough, tireless Debbie has just ended a five-year stint as Chair of Cox Automotive’s European Culture and Engagement Team (ECET), a dedicated group of representatives from across the continent who act as the conduit between team members, leadership teams and the European Leadership Team. 

Debbie said: “When I started at Cox, I didn’t know very much about the business and thought ‘I don’t know whether this is for me’. At the time, I was looking for a change of direction, so I decided to do my best and stick around. Within a month I knew I wanted to stay. 

“I have lead Customer Experience teams across a variety of businesses for most of my career and I love it – to lead a team doing something so important. It’s an area I feel really passionate about, making a difference…putting things right.” 

Her team is spread all over the country but Debbie says there’s a close working relationship shared by everyone. 

“My team deals with complaints that come in,” Debbie says. “We dig a little deeper and wherever we see an area that we think needs improving, then we’ll make recommendations which can result in improvements to how we all work. 

“Every single member of my team does a great job. I’m very lucky to do what I do as I enjoy it so much. And we work with teams right across the business.”  

Although it is her job at the end of the day, Debbie says one reason she is so passionate about her role relates to Cox Automotive’s guiding principles. 

She said: “Something I always say, because I truly believe it to be the case, is that we can always do better. I don’t think I’d be working here all this time if I didn’t think that was the case and that’s one of the reasons why I joined the ECET.” 

Chairing the ECET has seen Debbie regularly give up her free time to help raise thousands for charity and act as part of a sounding board for changes in the business. 

“I’ve so many great memories,” she said. “Climbing Mt. Snowden seven years ago to raise funds for children’s charity, Wooden Spoon, was incredible.” 

More recently, over the past two years Debbie and colleagues across Cox Automotive in the UK and Europe have raised more than £100,000 for Make-A-Wish Foundation.  

She said: “I joined ECET as I wanted to get involved. I’ve always been interested in supporting communities, charity work, doing something for wellbeing. 

“Everyone is in ECET for the same reason, to help make a difference, to help the communities we work alongside, to raise awareness and money for good causes and to help people throughout the business. The business has always been massively supportive of it and the senior leadership team has always encouraged it.”  

A winner of our Spirit of Cox Award at the Autos in 2020, in her spare time Debbie enjoys visiting her coastal caravan and walking her ‘maniac’ dog, a lively Cocker Spaniel named Sid. 

Debbie said: “I’ve worked with many inspirational people. Some are still here and some have moved on, but they have all made their mark on me. And I think everyone at Cox Automotive has a responsibility to do the same.”